FAQ
- Why can’t I connect to the camera after changing the network or restarting it?
- Why does the camera go offline when installed elsewhere?
- Why can't I connect to the camera when my internet connection is fine?
- What should I do when my camera is powered down?
- I've added multiple cameras, can I view them all on one screen at the same time?
- How do I "zoom in" on an object in camera view?
- How do I turn off the branding watermark when watching live videos?
- I have the camera upside down; how do I reorient the picture for viewing?
- How to download the recording file?
- How do I set up continuous recording?
- How do I record only when motion is detected?
- How do I set up cloud recording?
- How to adjust the SD card recording configuration of the camera?
- What SD card does the camera support?
- What recording methods does the camera support? How do I watch it?
- What should I do if I receive too few push notifications?
- What do I do if the camera does not detect movement or does not detect movement as it should?
- How to get motion notifications on camera?
- How do I change the Wi-Fi password for my camera network?
- How do I update my camera version?
- Can I use an SD card with my camera?
- What if the camera is not in network setup mode?
- What should I do when the camera doesn't have a light?
- How many cameras can be associated with my account?
- How to manage shared cameras and shared members?
- How do I share my camera with family and friends?
- How do I change the password for my account?
- Is it possible to request a refund?
- Why haven't I received a refund after cancelling my subscription?
- How to cancel the cloud storage auto-renewal service?