FAQ
- Why were I charged multiple fees?
- Why was my account charged?
- Why are you still charging for a subscription that has been cancelled?
- Why can’t I see previous videos even though I’ve already subscribed to the plan?
- Can I buy the plan now to watch the previous videos?
- How do I view 24/7 video instead of just mobile video?
- Why is there no video even though I’ve already subscribed to the plan?
- Why can’t I add the camera to cloud storage?
- Do I need cloud storage to view recordings?
- Must I subscribe to a cloud service to use the camera?
- How to unsubscribe?
- How do I update my payment information if my card is not working?
- What if I entered the wrong payment information? How do I change my payment information?
- What if the number of cameras increases and I don't want to renew my current plan and want to add a plan that supports a larger number of cameras?
- How do I change (upgrade) my plan?
- Do I need to buy plans for each camera?
- How do I apply the plan to the camera?
- Can I only pay subscription via paypal?
- How do I check the number of days left in my free trial?
- Can I change my subscription in the middle of a trial subscription?
- What does a subscription trial plan offer?
- How do I subscribe a plan?
- What plan is right for me?
- What should I do if my camera image is unclear?
- How do I adjust my night vision when night-vision images are not clear?
- How do I turn off the camera?
- What should I do if the video downloads fail?
- Why is it that I have inserted the SD card and recognized it properly, but no video has been recorded?
- Why does it say “Please insert SD card” or “No current video” after I’ve inserted the SD card?
- Why can’t the camera recognize the SD card?