What do I do if the camera does not detect movement or does not detect movement as it should?

1. Please make sure you have the latest version of the APP

In the APP, select "Me" -> click "About", your current APP version will be listed under the logo. Click on "Update" to go to your mobile camera's APP shop and update the APP.

2. Please make sure your camera firmware is up to date.

Find the camera you wish to update in the APP, click on Settings (gear button) -> Camera Info -> Click on the firmware version and it will automatically check and upgrade.

3. Make sure the camera is set to record properly

Click "APP ->Device", enter corresponding camera Settings (gear button) -> select Mobile Alerts and keep enable ” on”. By default, motion alerts are enabled 24/7, if you set time policy in "Schedule", mobile alerts will be generated during the set time period.

Note: All alarm records are pushed by default without marking. However, cameras added to the AI plan (paid subscription required) or cameras with AI detection capabilities will push alarm records with tags by default.

4. Adjustment of motion detection

Sensitivity adjustment

Open the APP, select your camera, click the gear button to enter settings, select “Motion detection” and set the sensitivity level.

Detection of regional adjustments

Ensure that the area you are detecting is within the detectable range, "Full Area" means that all movement in the screen is within the detectable range.