What should I do if I receive too few push notifications?

APP Settings

Increased sensitivity levels to extend motion detection accuracy.

Open the APP, select your camera, click the gear button to enter the settings, select “Motion detection”, set the sensitivity level can be adjusted to "High".


Make sure the camera is set to record properly

Click "APP ->Device", enter corresponding camera Settings (gear button) -> select Mobile Alerts and keep enable ” on”. By default, motion alerts are enabled 24/7, if you set time policy in "Schedule", mobile alerts will be generated during the set time period.

Note: All alarm records are pushed by default without marking. However, cameras added to the AI plan (paid subscription required) or cameras with AI detection capabilities will push alarm records with tags by default.



AI recognition labels (person/vehicles/pets/packages) require a subscription to the AI plan. 

If push alert messages are turned on for recognition label opening only, push notifications and recognition labels will only be pushed when an alert is triggered by the type of recognition that is turned on. If you still receive fewer push notifications at this time, you can confirm whether the push of the identification labels is turned on.

Alarms that do not match the identified type are only logged, not pushed. You can view all records in “Alert” .