What should I do if the video downloads fail?

If you try to download videos from cloud storage, please ensure that you have enough memory on your phone. Make sure you have granted APP permissions. It is recommended that you do not exit the APP until the video has finished downloading.

If you try to download video from the SD card, please ensure that the camera is online, the power and connection network environment is good, and the phone memory is sufficient.Please make sure you have granted APP permissions. It is recommended that you do not exit the APP until the video has finished downloading.

If you try to download the alert video, please ensure that you have enough memory on your phone. Please make sure you have granted APP permissions. It is recommended that you do not exit the APP until the video has finished downloading.

If the download fails several times, it is recommended to change your mobile phone and login to your account for download, as the camera storage video format may be related to your mobile phone compatibility.