Why can’t I see previous videos even though I’ve already subscribed to the plan?

Please make sure your plan service is valid and has not expired.

Cloud services provide a variety of service plans each plan storage video time is different, please make sure you need to view the video in the storage time.

Events that occur without subscribing to a plan will not be recorded and stored in the cloud, the cloud storage takes effect as soon as you successfully subscribe to a plan. If you don't see the stored video on the APP, then there is no video in the cloud storage and the APP will fully display everything in the cloud storage. We also do not keep extra copies, this is not allowed.