support

If you want to manage shared users1) Open the APP, in the "Devices" you can see select your camera, click settings (gear button).2) Find the "Invite family & friends" option and click it. You can c...

1) Open the APP, select your camera and click on Settings (gear button).2) Click on "Invite family & friends" option, then add the account of the sharing user and set the permissions for him/her to...

One camera can only be bound under one account, but you can share the camera to meet the needs of multiple mobile phones at the same time. You can share the camera with up to 3 persons, if you want...

We support simultaneous login of the same account on different types of terminals: you can log in to the same account on a mobile phone and a PC at the same time.Note: If the logged-in terminals ar...

1) Click "Me" of the APP control interface.2) Click on Account Security.3) Delete account.Note: You can't delete an account if you have unlinked cameras or uncancelled subscriptions. Before deletin...

The email/mobile phone number used to register for the APP is your user name and can't be changed. Try to log in again by Resetting your password if you can't log in to your account.

Please make sure your email address is correct. It is recommended to check in the spam mail for notification emails.If you can't find it in the spam folder, you can add “mail.ajcloud.net” and “amaz...

Account is the email address (or phone number, third party id, etc.) you used when you first registered. Log in to APP -> Me and you can see the current login account information at the top of the ...

If you want to change the App login password, please refer to the following two methods:Method 1: After logging in to your account, click "Me" of the APP control interface -> select "Account Securi...