support

The cloud services we provide are prepaid services and do not support refunds after payment. Any questions can be directed to “support@kamoviz.com”.

After cancellation of the subscription, the plan will not be automatically renewed and charged, and you can still enjoy the service until the end of the duration. When your subscription plan is suc...

Open Cloud Services under the APP, select the plan you want to cancel the auto-renewal and click on it, you can browse the contents of the plan and at the bottom of the page there is a cancel subsc...

If there are multiple charges because you have subscribed to a plan repeatedly or by mistake, you can open APP->Cloud Services to see all the plans you have subscribed to. You can cancel the subscr...

If you do not cancel your subscription during the subscription service period, we will automatically renew it at the beginning of the next service cycle.

View the plans you have subscribed to in APP->Cloud Services, select your plan and confirm that you have cancelled your subscription. After cancelling your subscription we will not charge you again...

Please make sure your plan service is valid and has not expired.Cloud services provide a variety of service plans each plan storage video time is different, please make sure you need to view the vi...

We provide 10s videos of the last two days of alerts before you subscribe to the plan. Cloud storage will start after you have successfully subscribed to the plan. 

Local Storage: You can use SD card for local storage, the camera will record 24/7 video storage after selecting Continuous Storage in Camera Settings, "Memory Card Storage" option.Note: If you are ...

Make sure your camera power and network connections are working properly.Please make sure you add the camera under the subscribed plan and make sure the cloud storage is turned on. Please follow th...